SMS terms & conditions
The terms of our transactional text-messaging programme — what it sends, how you opt in, and how to stop.
01
Program description
These terms govern MaintenanceTech Maintenance Coordination Alerts, a text-messaging program operated by K3YHOLD, LLC, an Arizona limited liability company.
We send transactional SMS that coordinate residential maintenance work between the people involved in it. Depending on your role, messages include: maintenance request confirmations and status updates for tenants; visit scheduling and confirmation notices; dispatch job sheets for vendors and technicians; approval requests and reminders for property owners when a repair cost needs their decision; heads-up notices before a scheduled phone call; and one-time phone-verification codes during account setup.
We do not send marketing or promotional SMS under this program. Every message is tied to an active maintenance workflow or account action you participate in.
02
How you opt in
Consent is collected inside the platform — never purchased, never obtained from third parties or lead generators. You opt in by verifying your mobile number in your portal and affirmatively checking an unchecked consent box, or — for vendors — by providing and verifying your number during Partner Vendor onboarding.
The full opt-in experience is documented publicly at /sms-opt-in. Consent to receive text messages is not a condition of purchase or of receiving any service from us.
03
Message frequency
Message frequency varies with maintenance activity. As a guide: a typical tenant maintenance request produces 2–6 messages over the life of the job; an owner with a pending approval may receive 1–3 messages per approval; a vendor with an active booking may receive 1–4 messages per job.
04
Cost
We do not charge for SMS. Message and data rates may apply per your wireless carrier's plan.
05
How to opt out
You can cancel the SMS service at any time by replying STOP to any message. We also honor END, CANCEL, UNSUBSCRIBE, and QUIT. After you text STOP, we send one final message confirming you have been unsubscribed; after that you will receive no further SMS from us.
You can also withdraw consent any time in your portal settings. If you opt out, you'll continue to receive workflow notifications by email and in-app. To rejoin, opt in again the same way you did the first time.
06
Help
Reply HELP to any message for assistance, or contact us directly at hello@k3yhold.com.
07
Supported carriers & delivery
Supported carriers include AT&T, Verizon Wireless, T-Mobile, U.S. Cellular, Boost, MetroPCS, and most others. Carriers are not liable for delayed or undelivered messages.
08
Eligibility
The program is intended for users 18 years of age or older, or the account holder of the mobile number enrolled.
09
Privacy
Phone numbers and messaging consent are handled as described in our privacy notice. Mobile information is never shared with, sold, or transferred to third parties or affiliates for marketing or promotional purposes.
10
Changes
We may update these terms as the program evolves; the current version always lives at this URL.
11
Contact
Questions about this program: hello@k3yhold.com. K3YHOLD, LLC is an Arizona company.
The complete opt-in experience, including the exact consent wording and the automatic replies, is documented at how SMS opt-in works.
The other documents
Questions about this document? hello@k3yhold.com
K3YHOLD, LLC is an Arizona company. Last updated September 28, 2026.