Hear it work.

1. TenantHello.
2. AIHi, this is the K3YHOLD AI assistant calling about the maintenance request you submitted today. Just so you know, this call is recorded for quality and training. Before we get into the details, can you confirm your 4-digit PIN to verify it's you?
3. Tenant[reads their 4-digit PIN]
4. AIThanks, Miguel. Let’s go through a few quick questions to get all the details right. First off, when did you first notice the slow draining and leaking under the sink—was it today, a few days ago, or longer?
5. TenantIt was last night.
6. AIGot it. And since last night, have you noticed if it’s getting worse, staying the same, or coming and going?
7. TenantIt stayed about the same, it just smelled real bad.
8. AIThat smell must be really unpleasant. Let's get this moving for you. Have you tried anything to fix it yourself so far?
9. TenantI tried putting Drano in it. It didn't do anything. I tried lightly plunging it, I don't know if that's good or bad, but that didn't help.
10. AIThanks for sharing that. Is there anything that seems to make the issue worse—like a certain time of day, running water elsewhere, or changes in the weather?
11. TenantWhen I run the dishwasher, it definitely makes everything a lot worse.
12. AIGood to know. Now, is there anything the vendor should know before they come out—like pets, parking, gates, or times to avoid because of meetings or work-from-home?
13. TenantYes, we have a dog but I'll lock it up. Also there's a security gate—so the vendor just has to buzz my unit number.
14. AIThanks for that. Now, last thing—let’s confirm your availability. We don’t have any preferred time windows on file yet. When would work best for the vendor to come out—mornings, afternoons, or evenings on certain days?
15. TenantAnytime today would be great, or anytime Saturday or Sunday.
16. AIGot it. We've noted: Friday afternoon today, and any time—morning, afternoon, or evening—on Saturday and Sunday.
17. TenantYes, that's correct.
18. AIPerfect, thanks for confirming. So to summarize—plumbing issue at 12B, noticed last night, smells bad, and running the dishwasher makes it worse. You’ve tried Drano and plunging. There’s a dog that’ll be locked up, and the vendor should buzz your unit at the security gate.
19. TenantYes, that's correct.
20. AIAnything else you'd like me to add before I hand this to your property manager?
21. TenantNo, that's all.
22. AIPerfect, thanks for taking the time. Your PM will be in touch soon—have a good rest of your day.

The video’s on-screen captions and reply cards, in order — condensed for time, like the video.

1. AIThis is K3YHOLD’s AI assistant, calling on behalf of the property manager.
2. AIJust so you know, this call is recorded for quality and training.
3. AIThis is the one with the kitchen sink backing up into the dishwasher— and standing water under the cabinet.
4. AIThe tenant’s available Tuesday, eight a.m. to noon.
5. AIDoes anything in there work for you?
6. VendorYeah, I can have Tom there at eleven.
7. AIYou’re all set for Tuesday, eleven a.m.
8. AII’ll get that job sheet over to you.
9. VendorActually — it’s going to be Jim.
10. AIUnderstood — sorry, is it Jim coming out?
11. AII’ve got Jim down, and I’ll send you an updated sheet.

The video’s on-screen captions and reply cards, in order — condensed for time, like the video.

1. AIThis is K3YHOLD’s AI assistant, calling on behalf of the property manager.
2. AIJust so you know, this call is recorded for quality and training.
3. AIThe tenant’s available Tuesday, eight a.m. to noon.
4. AICould you do something in that window?
5. VendorWe can’t do that window — we’re booked up.
6. AIUnderstood.
7. AIThe next available window is Wednesday, one p.m. to five.
8. AICould you do that?
9. VendorYes — we can do the 29th, between 3 and 4.
10. AIWednesday, July twenty-ninth, between three and four p.m.

The video’s on-screen captions and reply cards, in order — condensed for time, like the video.

1. AIThis is the K3YHOLD AI assistant, calling on behalf of the property manager.
2. AIJust so you know, this call is recorded for quality and training.
3. AIHow is the vendor getting in?
4. AIWill you be home, is there a lockbox, or should they pick up a key from the office?
5. TenantI’ll be home.
6. AIValley Electric Pros will be there Tuesday, between one and three — and you’ll be home to let them in.
7. TenantActually — can we do the lockbox, please?
8. AICould you share the lockbox combo with me, so I can make sure the vendor has it?
9. TenantAll right, that sounds great. Thank you very much.
10. AIThe property manager will follow up if anything changes.
11. AIThanks — have a good morning.

The video’s on-screen captions and reply cards, in order — condensed for time, like the video.

1. AIThis is K3YHOLD’s AI assistant, calling on behalf of the property manager.
2. AIJust so you know, this call is recorded for quality and training.
3. AIA few options. Approve it.
4. AIReject the whole job. Get more bids.
5. AISend you the details to decide later.
6. AISchedule a callback, or have your PM follow up.
7. OwnerCan we go ahead and approve it?
8. AIDone. Confirmation by email shortly.
9. OwnerHold on, hold on. What was exactly the issue with this?
10. AINo problem. It’s an HVAC issue.
11. AIThe main concern is that the A/C isn’t cooling properly.
12. OwnerCan we go ahead and decline that for right now?
13. AIJust to confirm — reject the quote and cancel this entirely?
14. AIYou’re sure?
15. AIThis is a permanent cancellation request to your PM.
16. OwnerActually — let’s try to get more quotes.
17. AIGot it — I’ll have the PM line up additional bids.

The video’s on-screen captions and reply cards, in order — condensed for time, like the video.

1. AIThis is K3YHOLD’s AI assistant, calling on behalf of the property manager.
2. AIJust so you know, this call is recorded for quality and training.
3. VendorWhat’s the gate code for the property?
4. AIThere is a gate code — and that’ll be included in the written confirmation we send you.
5. VendorWhat’s the budget? How much can you approve?
6. AII can’t share the owner’s limit.
7. AIBut give me your number, and I’ll route it for approval if needed.
8. VendorCan I get the tenant’s cell phone number?
9. AIThe tenant’s number will be included in the written confirmation we send you.
10. VendorWhat did the last guy quote?
11. AII’m not able to share any previous vendor quotes.
12. AII can only confirm the details of this booking.