Watch a real AI maintenance call, start to finish

What happens, in order

1. 1. It says it’s an AI and that the call is recorded — before anything else.
2. 2. It verifies who it’s talking to with a PIN before discussing the request.
3. 3. It captures the issue: when it started, whether it’s getting worse, what’s been tried, what makes it worse, and access.
4. 4. It confirms availability, reads back a summary, and hands it to the property manager.

Full transcript

Tenant intake · plumbing — slow drain and leak under the sink. Times are Arizona time, Aug 14, 2026. The caller’s PIN is masked; the spoken brand name is written as K3YHOLD.

1. 08:49:26Caller · demo personaHello.
2. 08:49:29K3YHOLD AIHi, this is the K3YHOLD AI assistant calling about the maintenance request you submitted today. Just so you know, this call is recorded for quality and training. Before we get into the details, can you confirm your 4-digit PIN to verify it's you?
3. 08:49:44Caller · demo persona[reads their 4-digit PIN]
4. 08:49:47K3YHOLD AIThanks, Miguel. Let’s go through a few quick questions to get all the details right. First off, when did you first notice the slow draining and leaking under the sink—was it today, a few days ago, or longer?
5. 08:49:59Caller · demo personaIt was last night.
6. 08:50:02K3YHOLD AIGot it. And since last night, have you noticed if it’s getting worse, staying the same, or coming and going?
7. 08:50:11Caller · demo personaIt stayed about the same, it just smelled real bad.
8. 08:50:14K3YHOLD AIThat smell must be really unpleasant. Let's get this moving for you. Have you tried anything to fix it yourself so far?
9. 08:50:35Caller · demo personaI tried putting Drano in it. It didn't do anything. I tried lightly plunging it, I don't know if that's good or bad, but that didn't help.
10. 08:50:38K3YHOLD AIThanks for sharing that. Is there anything that seems to make the issue worse—like a certain time of day, running water elsewhere, or changes in the weather?
11. 08:50:51Caller · demo personaWhen I run the dishwasher, it definitely makes everything a lot worse.
12. 08:50:55K3YHOLD AIGood to know. Now, is there anything the vendor should know before they come out—like pets, parking, gates, or times to avoid because of meetings or work-from-home?
13. 08:51:06Caller · demo personaYes, we have a dog but I'll lock it up. Also there's a security gate—so the vendor just has to buzz my unit number.
14. 08:51:27K3YHOLD AIThanks for that. Now, last thing—let’s confirm your availability. We don’t have any preferred time windows on file yet. When would work best for the vendor to come out—mornings, afternoons, or evenings on certain days?
15. 08:51:50Caller · demo personaAnytime today would be great, or anytime Saturday or Sunday.
16. 08:51:54K3YHOLD AIGot it. We've noted: Friday afternoon today, and any time—morning, afternoon, or evening—on Saturday and Sunday.
17. 08:52:05Caller · demo personaYes, that's correct.
18. 08:52:08K3YHOLD AIPerfect, thanks for confirming. So to summarize—plumbing issue at 12B, noticed last night, smells bad, and running the dishwasher makes it worse. You’ve tried Drano and plunging. There’s a dog that’ll be locked up, and the vendor should buzz your unit at the security gate.
19. 08:52:24Caller · demo personaYes, that's correct.
20. 08:52:24K3YHOLD AIAnything else you'd like me to add before I hand this to your property manager?
21. 08:52:37Caller · demo personaNo, that's all.
22. 08:52:38K3YHOLD AIPerfect, thanks for taking the time. Your PM will be in touch soon—have a good rest of your day.